FAQ

International Shipping

Is international shipping available ?

Yes, when placing your order, shipping is calculated at checkout based on the weight of your items and the destination country.
Please note that taxes are not pre-handled for international orders and may incur country-specific import taxes upon delivery.

 

Ceramic Care Instructions

Are pieces dishwasher / microwave safe?

yes, every piece is dishwasher and microwave safe for your convenience, but we recommend hand washing with a soft sponge especially the matte glazed pieces.

 

What if my order arrives broken?

We take great care in packaging your items, but we know accidents can happen during shipping. If your item arrives damaged or broken, please email us on pulcroconcept@gmail.com with clear photos of the damage and packaging.

Once a confirmation email is sent back to you, you will receive the same piece if we have it in stock. or we will refund you the same amount.

 

Do you accept returns or refunds?

At our small business, each piece is meticulously handcrafted for every collection. Due to the nature of our work, we do not accept returns or refunds for change of mind. Thank you for your understanding and support!